Akin Alabi in a short post advises Ride – hailing application [ Uber , bolt, Taxify ] users to be truthful when choosing the Rating Option to give to their designate driver.
According to Akin it is wrong for customers to give undeserving drivers higher rating out of pity and gave reasons for saying so.
He said customers unintentionally lower the standard of the entire ride hailing application service when they give terrible drivers high ratings.
He wrote: “Uber, bolt etc have the ratings option not to help people but to get feedback from users so they can offer the best services. Pitying drivers with bad service/cars with top ratings will only lower the bar for the entire service. If someone deserves 1 star, give him/her 1 star.”